Politique de confidentialité

In the interest of transparency regarding how your personal data is collected and processed:

We want you to make informed decisions about how your Personal Data is used and processed. To support this, we have built our website and put in place a range of methods and procedures to give you relevant, clear information about how your Personal Data is handled.
Where we consider that specific information is necessary, we will share it with you at the appropriate time.
We are available to answer any questions you may have and to clarify any restrictions that may apply under applicable law. You can reach us by email at: info@doucefluxelle.com

Personal data will only be used for the purposes specified in the Policy.

We may process your Personal Data for several purposes: to provide the website and connect you to third-party trading platforms (the "Services"), to improve the website, protect our rights and interests, support the maintenance and delivery of the Services, meet applicable regulatory and legal obligations, and carry out administrative and business activities that facilitate access to and use of the Services.
We also process your Personal Data to better understand your preferences and needs.

To exercise your personal data rights, use the tools available to you:

To exercise your rights, contact us at any time to submit a request regarding your Personal Data. We will update or delete your data, restrict its use for specific or general purposes, and share it with you or a designated third party. We are committed to responding to every request.

Protect your personal data:

While we cannot guarantee the absolute security of your Personal Data, we are committed to employing a range of methods and techniques to protect it.
Our Privacy and Security Policy is comprehensive.

Scope

This policy describes the personal data the Company collects about individuals, how it is processed, shared with third parties, and secured.
This policy covers information relating to an identified or identifiable individual. An identifiable individual is one who can be identified directly, or through a combination of additional information the Company holds or can reasonably access.
"Processing" refers to any operation involving the use or collection of personal data, including its organisation, structuring, and storage.
Our services are intended for a general audience and are not designed for individuals under the age of 18. We do not knowingly collect information from minors, nor do we knowingly permit them to use our services. If we become aware that personal data relating to a minor has been collected, we will delete it promptly.

2. What personal data do we hold about you?

Lorsque vous accédez à nos Services, à nos canaux de service ou à notre site web, nous collectons des Données Personnelles. Selon les cas, nous pouvons vous les demander directement, les collecter en analysant l'utilisation de nos Services et canaux, ou les recevoir de nos partenaires tiers.

You are not obligated to share personal information with the company, and there are no consequences for withholding it.

You are not required to provide us with personal data. However, choosing not to do so may prevent us from delivering the Services or restrict access to the website.

4. What personal data do we collect? When you visit our website, we collect the following personal data about you:

This includes information from your online activity log, traffic data (such as your IP address, access date, and access time), language settings, software crash logs, browser type, and device information. This data is non-personal and cannot be used to identify you.
Personal data received directly from you: any personal data you voluntarily provide when connecting to a third-party online trading platform through us.
Personal data provided to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Base juridique et motifs du traitement des données personnelles

6. Transfer of Personal Data to Third Parties

La Société peut également transmettre des Données Personnelles à des sociétés tierces qui nous fournissent des services tels que l'hébergement et le stockage, les informations relatives aux adresses IP, ainsi que l'analyse des expériences utilisateurs.
Vous pouvez également nous demander de communiquer certaines Données Personnelles vous concernant à des plateformes de trading tierces. Nous transmettrons les Données Personnelles que vous nous fournissez dans ces circonstances aux plateformes de trading de tiers. L'utilisation de vos Données Personnelles est soumise à leurs politiques de confidentialité. Vos Données Personnelles pourraient être partagées avec plusieurs plateformes de trading.
La Société peut être amenée à partager des Données Personnelles avec des entités liées ou des partenaires commerciaux, afin de disposer des ressources nécessaires pour améliorer les produits et services proposés à ses clients.
En cas de nécessité de protéger les droits ou les actifs de tiers, la Société est autorisée à divulguer des Données Personnelles aux autorités réglementaires, locales ou à d'autres autorités officielles.
Nous pouvons également partager vos Données Personnelles avec des investisseurs ou acquéreurs potentiels, ou avec des prêteurs de la Société ou de toute autre société du groupe, dans l'éventualité d'une telle transaction (y compris le transfert ou la cession d'actifs) ou dans le cadre de toute fusion, restructuration, consolidation ou procédure de faillite impliquant la Société ou toute autre entreprise du groupe.

7. Cookies and Third-Party Services

We may use third-party services, such as advertising providers and analytics companies, on our website. These third parties may also use cookies or similar technologies.
Cookies are small text files placed on your device each time you visit the website. They collect information about your preferences and browsing habits to improve your user experience, remember your settings, and personalise content and services relevant to you. Cookies are also used for statistical and analytical purposes.
Some cookies we use are session cookies. These are temporarily stored on your device and expire when you close your browser. Others are persistent cookies, which remain on your device for a set period after your browser is closed. Persistent cookies help the website recognise you as a returning user and enable you to access the website again without starting from scratch.

Types de cookies :

Ils peuvent être utilisés par nous selon leur finalité :

AVIS DE SUIVI EN LIGNE
Ce service ne prend pas en charge les signaux de refus de suivi.
8. La conservation de vos données personnelles

We will retain your Personal Data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods where permitted by applicable law, regulation, or regulatory order.
We share your information with third-party trading platforms for a period of 12 months. With your consent, we will continue sharing your data for an additional 12 months.
We review retained Personal Data on a regular basis to confirm it remains necessary.

9. Transfers of Personal Data to a Third Country or International Organisation

10. Personal Data Security We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Access to your personal data is restricted to personnel and third parties who require it to perform their functions. All such parties are bound by confidentiality obligations. No data transmission over the internet can be guaranteed as fully secure. While we take all reasonable steps to protect your personal data, you transmit data to us at your own risk. Once received, we apply strict procedures and security measures to prevent unauthorised access. You are responsible for keeping any access credentials confidential. Do not share your password or account details with anyone. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority and, where required, inform you directly without undue delay. If you have reason to believe your personal data has been compromised, contact us immediately so we can take appropriate action.

We have implemented appropriate organisational and technical measures to protect personal data, including against accidental or unlawful destruction, loss, or alteration. We cannot guarantee that personal data will remain error-free at all times, nor can we be held liable for any immaterial, indirect, or consequential damage arising from the use or disclosure of personal data. This includes personal data disclosed due to transmission errors, unauthorised third-party access, or any other cause beyond our control. Where legal or other obligations beyond our control require it, we may be required to disclose personal data to third parties, such as public authorities. In such cases, we cannot control the level of security those third parties apply to your personal data. Personal data cannot be transmitted over the internet with complete security. We cannot guarantee the security of personal data you transmit to us via the internet.

11. Hyperlinks to Third-Party Websites

This website includes links to third-party websites and applications. These are not under the Company's supervision, and we are not responsible for how those sites or applications collect or process Personal Data. This Policy does not apply to actions taken through third-party sites or applications.
Before accessing any third-party website or application, we recommend reading its privacy policy. We also advise against sharing Personal Data with such platforms without first reviewing how they handle it.

12. Changes to This Policy We may update this policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you directly. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after any changes take effect constitutes your acceptance of the revised policy.

Before accessing any third-party website or application, we recommend reading its privacy policy. You should also exercise caution about any personal data you choose to share with it.

13. Your Rights Regarding Your Personal Information

You have the right to ask us to verify the accuracy of your Personal Data, correct any inaccuracies, and delete any Personal Data we no longer need. You may also request restrictions on how your Personal Data is processed.
If you reside in the EEA, please refer to this page:
These rights apply to the information you provide in connection with your Personal Data. To exercise any of these rights, please send an email to the address below.
Right of Access
We can verify the accuracy of the Personal Data we process about you. Where this is the case, you may access your Personal Data.
We will provide one electronic copy of the Personal Data currently being processed and may charge a reasonable fee for any additional copies. Data will be made available electronically upon request.
The right of access must not prejudice the rights and freedoms of others. If a request would harm another person's rights or freedoms, we may refuse or limit it accordingly.
Right to Rectification
We will correct inaccurate Personal Data. You may also request that incomplete Personal Data be completed, taking into account the purposes of the processing.
Right to Erasure
The following grounds apply: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and no other legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to processing of your Personal Data based on our legitimate interests or those of a third party; (e) the Personal Data has been unlawfully processed; or (f) the Personal Data must be erased to comply with a legal obligation.
This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) for the establishment, exercise, or defence of legal claims.
Restriction of Processing
If you question the accuracy of your Personal Data, you may request that we restrict its processing.
Where processing is restricted, Personal Data may only be retained with your consent, or for the establishment, exercise, or defence of legal claims, to protect the rights of another individual, or for reasons of substantial public interest within the European Union or a Member State.
Right to Data Portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are party, you have the right to receive and review the Personal Data you have provided to us.
You may request that your Personal Data be transferred directly from us to another controller where technically feasible. Exercising your right to data portability does not affect your right to erasure. The right to data portability must not prejudice the rights and freedoms of others.
Right to Object
You have the right to object at any time to the processing of your Personal Data where that processing is based on our legitimate interests or those of a third party, including profiling based solely on those interests. We may continue processing only where we can demonstrate compelling legitimate grounds that override your rights, freedoms, or interests, or where processing is necessary for the establishment, exercise, or defence of legal claims.
With respect to direct marketing, you have the right to object at any time to the processing of your Personal Data for that purpose.
Right to Withdraw Consent
You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
You have the right to lodge a complaint with the competent supervisory authority.
You may bring a complaint before a supervisory authority established by a Member State to protect the fundamental rights of individuals with regard to the processing of Personal Data within the European Union.
European Union and Member State law may limit the rights described in this Section 13.
We will provide the information requested under Section 13 within one month of receiving your request. Where necessary, and depending on the complexity or volume of requests, this period may be extended by up to two months. We will notify you of any extension within one month of receiving your request, along with the reasons for the delay.
Unless otherwise provided under Section 13, information provided in response to a request under Section 13 will be supplied free of charge. If a request is manifestly unfounded or excessive, in particular due to its repetitive nature, we may charge a reasonable fee to cover administrative costs or decline to act on the request.
If we have reasonable doubts about the identity of the person submitting a request, we may ask for additional information to confirm identity.